Online Return Policy

Items purchased online at the "African Reflections" website may be returned directly to our return center with a approved return number.

Please see the Return Policy below for instructions.

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Return Policy

Online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center.

A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.

Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

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Instructions

Please follow the instructions below when packing and sending your product for return:

• Send the item in its original packaging.
• Pack the item carefully so that it will not be damaged during the shipping process.
• Include a copy of the packing slip.
• Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
• Unless a different return address is specified on your packing slip, all returns should be sent to the following address:

African Reflections Distribution
Attn: Returns
415 Geyser Road
Ballston Spa, NY 12020

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Damaged or Defective Products

To return a damaged or defective item, please contact our customer service team by email by clicking on "Contact Us" link below and completing the request form. Please include:

• The Invoice Number from your sales receipt
• Product Number
• Reason for return

Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.